FAQ

What should I do if my order approved but hasn't been shipped yet?

We are usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

My order has reached the nearest delivery hub, but why isn't it out for delivery yet?

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

I have a complaint about the courier executive who came to deliver my order.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

Is Open Box delivery available for all the products?

No, the Open Box Delivery option is available on select products and locations only.

Can I use the Cash on Delivery payment option for every product I buy on msfstore.fit?

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc.

Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.

Can I use any Debit Card to pay for my order?

You can choose to pay for your order on msfstore.fit with any Visa, MasterCard or Maestro Debit Card.